Please NOte | We Are An Adult’s Only Inn

The Platinum Pebble Boutique Inn does not accept children, guests must be aged 18 or over and with a parent/guardian. Guests must be 21 to check-in to our Cape Cod Luxury Inn.

Inn RESERVATIONS AND DEPOSIT PAYMENT POLICIES

There is a minimum two-night stay mid-week during “High Season” and a minimum three-night stay is required in “High Season” for weekends (a stay that includes a Friday, Saturday, or Sunday night).

In “Tranquil Season” there is a minimum two-night stay.  One night stays are sometimes possible, please call for availability.

The acceptance of a reservation is made with the understanding that the guest is financially responsible for the entire period of time reserved. All reservations require a guarantee of one half the total amount is required at time of booking.  The balance is due 21 days prior to your arrival. Reservations may be guaranteed with credit card.  Credit card payments may require an imprint of the actual card upon arrival.

Inn CANCELLATION POLICY

TEMPORARY SPRING/SUMMER 2020 CANCELLATION POLICY: Effective May 26. 2020, updated July 12, 2020

The unexpected happens.  Our cancellation policy protects us as a small business with a limited number of rooms available.  Trip Insurance protects you, the consumer, against the unexpected. We recommend that you consider purchasing trip cancellation insurance just in case.  We are unable to make exceptions to the cancellation policy, so please purchase trip insurance if you feel there may be a chance that your reservation may need to be cancelled.

Commencing, May 26, 2020, reservations made for 2020:

~ Reservations cancelled prior to 14 days of the arrival date may either be rescheduled, without a rescheduling fee, or the deposit will be turned into a gift certificate that is valid until December 31, 2022.  (If you book through an online travel agent (i.e Expedia, Booking.com) the cancellation policy is 30 days and is non-refundable).  There are no exceptions whether due to medical or family emergencies, inclement weather, missed or cancelled flights, ferry reservations, etc

Reservations cancelled or changed within 14 days of the arrival date, regardless of reason, will result in a forfeiture of the total deposit amount.  There are no exceptions whether due to medical or family emergencies, inclement weather, missed or cancelled flights, ferry reservations, etc.  If the room is rebooked we will refund the room rate, minus a $150 per room service charge, in the form of a gift certificate that is valid until December 31, 2022.

~ One Night reservations have a 30 day cancellation window.  Within 30 days, there is a forfeiture of the total deposit amount.

~ There are no refunds of deposits for No-Show’s or Early Departures. The reservation is the full responsibility of the guest.

 

STATE & LOCAL TAXES

Taxes will be added to our stated rates charged for rooms at the tax rates currently required by the respective governments.

ACCEPTED FORMS OF PAYMENT

Cash, personal checks and credit card (Discover, MasterCard, or VISA only).

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CHECK IN, CHECK OUT AND PARKING

Check in time is 4:00 PM to 6:00 PM. Please notify the innkeeper if you anticipate arrival after 6:00 PM so that late arrival arrangements may be made.
Check out time is by 11:00 am.

Contactless check-in and check-out is available.  On premises free parking is provided for one vehicle per room.

Note:  Guests may not park on the property, use any amenity or enter the Inn until check-in time.  We have limited parking, and we spend the hours of 11am-4pm cleaning rooms and the Inn common spaces to prepare for your arrival.  With the additional cleaning and sanitizing procedures we have in place, we need this time to prepare your room.  We regret that we cannot accommodate early check-ins during the summer, so please plan your day accordingly.  If you need ideas on what to do, call us the day before and we are happy to make suggestions!

NON-SMOKING POLICY and Open Flames

For the well being of all our guests and to comply with insurance guidelines and town fire ordinances, there are no candles and no smoking, including vaping and e-cigarettes, inside the Inn or surrounding property. There is a designated smoking area on the back of the property.  Guests who violate this policy will be asked to leave.   The hotel will charge a cleaning fee of $250 plus any damages and/or lost revenue from an uninhabitable room.

MISCELLANEOUS

  • Governor of Massachusetts has requested everyone wear face masks in public places and to practice social distancing.  Please bring facemasks with you.  We will require guests to practice social distancing as long as required by the Governor, and guests who refuse may be asked to leave.
  • The Platinum Pebble staff  will practice social distancing, wear masks, adhere to CDC/Health Department requirements regarding cleaning protocols to keep our guests and staff safe.   Hand sanitizer and a hand washing station are available in the main inn common rooms.   Guests agree to hold harmless the Platinum Pebble Boutique Inn and their staff should they become ill during their Cape Cod vacation.
  • Guest pets are not allowed on the premises.  We do have one pet friendly room and this must be booked by phone, there are breed restrictions and rules for pets that will be reviewed prior to the reservation being made.  The innkeeper can provide references to nearby kennels that will gladly house your cat or dog.
  • To maintain the relaxed atmosphere and peace of mind of all guests, use of the Property and Amenities are for Registered Guests only.
  • We ask that guests refrain from using cell phones in Public areas.