Please NOte | We Are An Adult’s Only Inn

The Platinum Pebble Boutique Inn does not accept children, guests must be aged 18 or over and with a spouse/parent/guardian. Guests must be 21 to check-in to our Cape Cod Luxury Inn.
(When a family books the entire inn, which must be done by phone, children are allowed)

Inn RESERVATIONS AND DEPOSIT PAYMENT POLICIES

There is a minimum three-night stay  during “High Season” (July & August) and a minimum two-night stay is required during the “Shoulder Season” , and one night stays are available in the main inn during the Tranquil season (November through April).

One night stays are sometimes possible at the last minute during the High and Shoulder seasons, please call for availability.

The acceptance of a reservation is made with the understanding that the guest is financially responsible for the entire period of time reserved. All reservations require a guarantee of one half the total amount is required at time of booking.  The balance is due 21 days prior to your arrival. Reservations may be guaranteed with credit card.

Inn CANCELLATION POLICY

2021 Cancellation Policy

The unexpected happens.  Our cancellation policy protects us as a small business with a limited number of rooms available.  Trip Insurance protects you, the consumer, against the unexpected. We recommend that you consider purchasing trip cancellation insurance just in case.  We are unable to make exceptions to the cancellation policy, so please purchase trip insurance if you feel there may be a chance that your reservation may need to be cancelled.

2021 CANCELLATION POLICY (updated 5/28/2021):
The unexpected happens. Our cancellation policy protects us as a small business with a limited number of rooms available. Trip Insurance protects you, the consumer, against the unexpected. We recommend that you consider purchasing trip cancellation insurance just in case.

The cancellation window is as follows:
~Up to 21 days prior to arrival your deposit will be refunded in full to the credit card used to make the reservation, OR you may take a gift certificate valid for 2 years.

~ Reservations cancelled 21 days or less prior to arrival are the full responsibility of the guest. If we are able to rebook nights, you will receive a gift certificate for the nights we are able to rebook the room less a $150 cancellation fee. (If you book through an online travel agent (i.e Expedia, Booking.com) the cancellation policy is 30 days and is non-refundable). There are NO exceptions whether due to medical or family emergencies, inclement weather, missed or cancelled flights, ferry reservations, COVID-19, etc. When in doubt, please purchase travel insurance!

~ One Night reservations have a 21 day cancellation window. Within 21 days, there is a forfeiture of the total deposit amount.

~ There are no refunds of deposits for No-Show’s or Early Departures. The reservation is the full responsibility of the guest.

STATE & LOCAL TAXES

Taxes will be added to our stated rates charged for rooms at the tax rates currently required by the respective governments.

ACCEPTED FORMS OF PAYMENT

Cash, personal checks (received up to 2 weeks prior to arrival) and credit cards (Discover, MasterCard, American Express or VISA).

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CHECK IN, CHECK OUT AND PARKING

Check in time is 4:00 PM to 6:00 PM during the summer (May through September), and 3:00 PM-6:00 PM the remainder of the year. Please notify the innkeeper if you anticipate arrival after 6:00 PM so that late arrival arrangements may be made.
Check out time is by 11:00 am.

Contactless check-in and check-out is available.  On premises free parking is provided for one vehicle per room.

Note:  Guests may not park on the property, use any amenity or enter the Inn until check-in time.  We have limited parking, and we spend the hours between check-out and check-in cleaning rooms and the Inn common spaces to prepare for your arrival.  With the additional cleaning and sanitizing procedures we have in place, we need this time to prepare your room.  We regret that we cannot accommodate early check-ins during the summer, so please plan your day accordingly.  If you need ideas on what to do, call us the day before and we are happy to make suggestions!

NON-SMOKING POLICY and Open Flames

For the well being of all our guests and to comply with insurance guidelines and town fire ordinances, there are no candles and no smoking, including vaping and e-cigarettes, inside the Inn or surrounding property, except in the designated smoking area in the back of the property.   The use of scent diffusers and other aromatherapy products are not allowed in the rooms.   Guests who violate this policy will charged $250 and may be asked to leave.   The hotel will charge a cleaning fee of $250 plus any damages and/or lost revenue from an uninhabitable room.

MISCELLANEOUS

  • The State of Massachusetts has lifted the COVID-19 restrictions on most businesses as of 5/29/2021.  The Platinum Pebble staff  will continue with the CDC/Health Department requirements regarding cleaning protocols to keep our guests and staff safe, however, masks are  no longer required and may be worn at the discretion of our guests.   Hand sanitizer and a hand washing station are available in the main inn common rooms.   Guests agree to hold harmless the Platinum Pebble Boutique Inn and their staff should they become ill during their Cape Cod vacation.
  • Guest’s pets are not allowed on the premises without prior permission by owners.  We do have one pet friendly room and this must be booked by phone, there are breed restrictions and rules for pets that will be reviewed prior to the reservation being made.  The innkeeper can provide references to nearby kennels that will gladly house your cat or dog. There is a pet cleaning fee of $100 for dogs that do not go on the furniture and $250 if your fur baby sleeps on the bed or on the chairs.
  • To maintain the relaxed atmosphere and peace of mind of all guests, use of the Property and Amenities are for Registered Guests only.  There are no guests of guests….
  • We ask that guests refrain from using cell phones in Public areas out of respect for other guests.