What information we collect online

In several areas of our site, we ask you to provide information by filling out and submitting online forms. These areas include:

  • Mailing list sign-up form
  • Contact form

In these areas we may ask for your name, address, email address, credit card and other information needed to complete your order or fulfill your request.

In order to make improvements to our site, we may use this information to help show us how customers use the site.

We recently have begun a campaign of remarketing ads designed to keep top of mind as travelers negotiate the internet in search of their hotel of choice.  Please see details below on how remarketing works and what it means for you.

 

  • When a traveler visits our booking reservations page and leaves without completing the reservation cookies follow the user and deliver targeted advertisements based on the travelers interest in this property.
  • Third-party vendors, including Google, show our ads on sites across the internet to visitors of the reservations page.
  • Third-party vendors, including Google, use cookies to serve ads based on a travelers past visits to our website.
  • If you follow this link you can opt out of Google’s use of cookies to track your online interests.

On a temporary basis beginning April 19, 2018 and not lasting more than 15 days, this website will be using Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you’d like to opt-out, you can do so at https://mouseflow.com/opt-out. If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.

For more information, see Mouseflow’s Privacy Policy at http://mouseflow.com/privacy/.

For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.

How we use the information we collect

We have a strong tradition of providing excellent customer service. Our goal is to bring this tradition to the online environment by providing a listing of our products and services.

The information we gather when you visit our site may be used in aggregate to improve the products and services we offer you. In the end, we hope this information will help us tailor our communications so that you receive more of what you want from us and less of what you don’t. This is a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.

Please note that we do not sell or share email addresses with other companies.

What information we do not share with others

The Platinum Pebble Boutique Inn does not share, sell or trade email addresses, information collected as part of a survey or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. For privacy purposes, all information relating to our customers is stored on a highly secure server.